Refund policy

Returns & Refunds Policy

We want you to be happy with your purchase. If you need to return your order, please read the following policy carefully.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused
  • In their original condition
  • In their original packaging
  • Free from any marks, damage or signs of wear

Photographs may be required before a return is approved.

Please note that customised or personalised items cannot be returned or exchanged, unless they arrive faulty or damaged.

Faulty or Damaged Items

If your order arrives damaged or you believe your item is faulty, please contact us within 48 hours of receiving your order.

Photographs of the item and any damage will be required so that we can assess the issue. Please do not return the item until we have responded and provided further instructions.

If the item is confirmed to be faulty or damaged, we will arrange an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will contact you to confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow a few working days for the refund to appear in your account, depending on your bank or payment provider.

Return Postage

Customers are responsible for the cost of returning an item unless the item is faulty, damaged or we have sent the incorrect item.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that are lost or damaged in transit.

Exchanges

We do not currently offer direct exchanges.

If you require a different size, colour or design, you will need to return your original order and place a new order.

Important Information

All items are made or customised specifically for each order. Please ensure you check your chosen size, colour, design and personalisation details carefully before placing your order.

We cannot accept returns for items that have been worn, washed, altered, damaged or personalised incorrectly due to information provided by the customer.

If you have any questions regarding a return or refund, please contact us before sending your item back.