Terms of service

Terms of Service

By placing an order through our website, you agree to the following terms and conditions.

Orders

All orders are subject to availability and acceptance. Once your order has been placed, you will receive an order confirmation.

Please check your order details carefully before completing your purchase, including your size, colour, design, personalisation and delivery address.

We cannot be held responsible for incorrect information provided by the customer.

Payments & Pricing

All prices displayed on our website are in GBP (£).

Payment must be made in full when placing your order. We reserve the right to change our prices at any time, although this will not affect orders that have already been confirmed.

Customised Products

Many of our products are customised or made to order.

Please ensure all personalisation details are correct before placing your order. Once an order has entered production, changes or cancellations may not be possible.

Customised or personalised items may not be eligible for return unless they are faulty or damaged. Please see our Returns & Refunds Policy for further information.

Shipping

We aim to process and dispatch orders within the timeframes stated in our Shipping Policy.

Delivery times are estimates and may vary due to circumstances outside of our control, including courier delays.

Please ensure your delivery address is correct when placing your order.

Returns & Refunds

Our Returns & Refunds Policy explains your rights and our requirements for returning items and requesting a refund.

Please review our Returns & Refunds Policy before placing your order.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery.

Photographs of the item and any damage may be required before we can assess your claim.

Cancellations

If you wish to cancel your order, please contact us as soon as possible.

As our products may be customised or made to order, cancellations may not be possible once production has started.

Website Content

All content on this website, including photographs, designs, logos, text and branding, belongs to our business unless otherwise stated.

Content may not be copied, reproduced or used without our permission.

Changes to These Terms

We reserve the right to update these Terms of Service when necessary. Any changes will be posted on this page.

Contact Us

If you have any questions about these Terms of Service, our products or your order, please contact us through the contact details provided on our website.